Privacy Policy | DryStrong

Interpretation and definitions

Words with an initial capital letter have the meanings given below. These definitions have the same meaning whether they appear in the singular or the plural.

You: The individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is acting.
Company ("we," "us," "our"): [LEGAL_ENTITY], doing business as DryStrong.
Website: DryStrong, accessible at drystrong.com.
Service: The Website together with the DryStrong telephone connection service.
Participating Provider: An independent business that may receive a connected call or referred inquiry. Participating Providers are not employees, agents, or representatives of DryStrong or [LEGAL_ENTITY].
Vendor: A natural or legal person who processes data on our behalf or otherwise supports the Service, including hosting, domain administration, technical support, advertising, analytics, call tracking, communications, and referral-network vendors.
Personal Data: Any information relating to an identified or identifiable individual. For purposes of the CCPA, information that identifies, relates to, describes, or could reasonably be linked with you.
Usage Data: Data collected automatically, generated either by use of the Service or by the Service infrastructure itself, such as the duration of a page visit.
Cookies: Small files placed on your computer or device that record details of your browsing activity, among other uses.
Do Not Track (DNT): A mechanism promoted by U.S. regulators allowing internet users to signal a preference not to be tracked across websites.
Consumer: For purposes of the CCPA, a natural person who is a California resident.
Country: United States.

Referral and compensation disclosure

DryStrong is a free referral and connection service. DryStrong helps consumers connect with independent service providers who may be able to discuss water removal, drying, cleanup, and related property-damage needs. DryStrong is not a restoration contractor and does not perform water extraction, drying, cleanup, mold remediation, plumbing, roofing, electrical, reconstruction, insurance adjusting, or claims services.

DryStrong may receive compensation when a consumer is connected with a Participating Provider, or when a qualified inquiry or call is referred. Consumers do not pay DryStrong for use of the connection service. Any charges for property work are determined by, and paid directly to, the independent provider the consumer selects.

Participating Providers are independent third parties. DryStrong does not warrant, guarantee, supervise, or assume responsibility for any provider’s availability, pricing, estimates, licensing, insurance, certifications, qualifications, workmanship, warranties, or results.

Service availability varies by location and provider and may change without notice. Consumers are responsible for evaluating and selecting a provider, and for verifying that the provider holds any licenses, insurance, permits, or qualifications required for the work being performed.

Any third-party product names, manufacturer names, brands, logos, or trademarks referenced on the Website are the property of their respective owners. No affiliation, sponsorship, endorsement, or approval is intended or implied.

Phone calls, caller ID, call recording, and electronic messages

When you place a call through DryStrong or one of its referral partners, your caller ID may be passed to partners in our network.

Calls may be recorded or monitored for quality, training, and compliance purposes.

Information you provide during a call — including the property location, a description of what happened, the areas affected, and your contact details — may be shared with one or more Participating Providers so they can respond to your request.

By using the Service, you agree to receive electronic communications relating to your inquiry, which may include email and text messages. Message and data rates may apply. You may opt out of further messages by following the instructions in the message or by contacting us.

Types of data collected

While using the Service, we may ask you to provide, or may collect, the following:

First and last name
Phone number
Email address
Property address, city, state, and ZIP/postal code
A description of the property damage or service request
Phone call recordings
Usage Data

Usage Data is collected automatically and may include your device’s Internet Protocol (IP) address, browser type and version, the pages of the Service you visit, the date and time of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect the device type, unique device ID, IP address, mobile operating system, mobile browser type, and other diagnostic data.

Advertising and attribution parameters

Links to the Website used in paid advertising may carry attribution parameters supplied by the advertising platform — for example Google, Microsoft, or other advertising or referral partners. These parameters allow us and our Vendors to measure which advertisements and campaigns lead to calls.

We do not use search-query text or matched-keyword text to alter the content shown to you on this page, and raw search text is not rendered into the Website.

Tracking technologies and cookies

We use cookies and similar tracking technologies — including beacons, tags, and scripts — to track activity on the Service, to store certain information, and to analyze and improve the Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the Service may not function.

Cookies may be "Persistent" or "Session" cookies. Persistent cookies remain on your device when you go offline; session cookies are deleted as soon as you close your browser. We use both, for the purposes below.

Necessary / essential cookies (session, administered by us): Required to provide services available through the Website and to enable core features. Without them, the services you have asked for cannot be provided.
Notice-acceptance cookies (persistent, administered by us): Record whether you have accepted the use of cookies on the Website.
Functionality cookies (persistent, administered by us): Remember choices you make so you do not have to re-enter preferences on each visit.
Tracking and performance cookies (persistent, administered by third parties): Collect information about traffic to the Website and how the Website is used. This information may directly or indirectly identify you, because it is typically linked to a pseudonymous identifier associated with your device. We may also use these cookies to test new advertisements, pages, or features.

How we use your personal data

We may use Personal Data for the following purposes:

To provide and maintain the Service, including monitoring its usage.
To connect you with one or more Participating Providers in response to your request.
To contact you by phone, email, or text message about your inquiry.
To manage your requests and respond to your questions.
To measure the performance of our advertising and referral activity.
For business analysis, service improvement, and identification of usage trends.
To comply with legal obligations and to detect, prevent, or address fraud, security, or technical issues.

Disclosure of your personal data

Participating Providers: We share caller and project information with independent providers so they can respond to your request.
Vendors: We share information with vendors who perform services on our behalf, such as hosting, call tracking, communications, advertising, and analytics.
Business transactions: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before it becomes subject to a different privacy policy.
Law enforcement: We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other legal requirements: We may disclose Personal Data in the good-faith belief that it is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

Retention, transfer, and security

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where it is used to strengthen security or improve functionality, or where we are legally obligated to retain it longer.

Your information may be processed at, and transferred to, computers located outside of your state or province where data-protection laws may differ. Your submission of information represents your agreement to that transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

The security of your Personal Data is important to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Analytics and advertising vendors

We may use third-party vendors to monitor and analyze use of the Service and to measure advertising performance. These may include tag-management, web-analytics, call-tracking, and advertising-measurement services operated by providers such as Google and Microsoft.

These vendors may use cookies or similar technologies to collect information about your use of the Website and to report activity to us. You can review each vendor’s privacy practices on its own website, and you may be able to opt out of certain advertising cookies through the vendor’s opt-out tools or through your browser and device settings.

Not legal, insurance, financial, or medical advice

Information on the Website is general in nature. We do not provide legal, insurance, financial, or medical advice, and nothing on the Website should be treated as such.

Insurance coverage and claim decisions are made solely by your insurer and depend on your policy, the cause of loss, exclusions, and reporting requirements. Safety information on the Website is general and is not a substitute for emergency services or professional guidance. If you need advice in these areas, consult an appropriately qualified professional.

CCPA privacy: your rights under the CCPA

If you are a California resident, you have the following rights:

The right to notice: To be notified of the categories of Personal Data being collected and the purposes for which it is used.
The right to access / to request: To request that we disclose information about our collection, use, sale, or disclosure of your Personal Data, and to receive a copy.
The right to say no to the sale of Personal Data: Also known as the right to opt out.
The right to know about your Personal Data: To know the categories collected, the sources, the business purpose, and the categories of third parties with whom it is shared.
The right to delete Personal Data: To request deletion of Personal Data we have collected, subject to legal exceptions.
The right not to be discriminated against: We will not deny goods or services, charge different prices, or provide a different level of service because you exercised your rights.

To exercise any of these rights, contact us using the details below. We will disclose and deliver the required information free of charge within 45 days of receiving a verifiable request. That period may be extended once by an additional 45 days where reasonably necessary and with prior notice.

Do not sell my personal information

We do not sell personal information for money. However, vendors we partner with — for example advertising partners — may use technology on the Service that constitutes a "sale" as that term is defined by the CCPA.

If you wish to opt out of the use of your personal information for interest-based advertising and these potential sales, you may do so through your browser settings and through vendor opt-out tools. Any opt out is specific to the browser you use, so you may need to opt out on every browser you use.

On a mobile device, you may be able to use "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android, or "Limit Ad Tracking" on iOS. You can also stop the collection of location information by changing your device preferences.

"Do Not Track" policy as required by CalOPPA

Our Service does not respond to Do Not Track signals.

Some third-party websites do track your browsing activity. If you visit such websites, you can set your preferences in your browser to inform websites that you do not want to be tracked. You can enable or disable DNT from your browser’s preferences or settings page.

Children’s privacy

The Service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

We may also limit how we collect, use, and store information about users between 13 and 18 years old. In some cases this means we will be unable to provide certain functionality of the Service to those users.

Links to other websites

The Service may contain links to websites that we do not operate. If you click a third-party link you will be directed to that third party’s site, and we strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Errors, corrections, and changes

We do not represent or warrant that the Website will be error-free, free from viruses or other harmful components, or that we will correct any errors. We do not represent or warrant that information available on or through the Website will be correct, accurate, timely, or otherwise reliable.

We may change the features, functionality, or content of the Website or the Service at any time, and we reserve the right in our sole discretion to edit or remove any documents, information, or other content appearing on the Website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.

You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

Contact us

If you have questions about this Privacy Policy, or wish to exercise a privacy right, contact [LEGAL_ENTITY] using the contact details published on this website.